Our client is a leading systems integrator with a global presence and world-renowned reputation.  They are an award-winning business with a diverse portfolio of clients and projects.

They are seeking a Service Delivery Manager to lead a team of technicians to enable the continuation of first-class service and audio-visual solutions.

Responsibilities 

• Direct management of the on-site team of technicians
• Oversee the end-to-end delivery of services, from project initiation to post-implementation support, ensuring adherence to project timelines, budget, and quality standards
• You will be the main contact for key clients and be integral in ensuring customer satisfaction, loyalty and success
• Build and maintain customer relationships and ensure a continuous service improvement program is in place and executed
• Understand and implement KPI’s to exceed customer needs and standards
• Designing reports and statistical data to understand customer and team performance
• Build team morale and implement performance reviews and meetings
• Assist in growing the team and driving recruitment when necessary

Requirements

• 5+ years of experience in project management and service delivery
• Experience leading direct reports and a track-record of successful teamwork and implementations
• B2B exposure with client-facing relationships and a strong network in the audio-visual world
• Proven experience of managing and delivering audio-visual projects of varying sizes and complexities
• Excellent communication and interpersonal skills, with the ability to build rapport and establish credibility with clients, team members and stakeholders at all levels
• Demonstrated leadership and team-building skills
• Fluent German and English

Join and be an integral part leading, shaping and growing a key business within audio-visual technology and services. If you are passionate about providing top-tier solutions and have a proven track-record of leading a team to deliver exceptional customer success then we want to hear from you!

How To Apply

Please submit your resume below or send an e-mail to rob.thompson@axiiotek.com