We are partnered with an award-winning business who are global leaders in data centre and networking solutions. They have a very strong financial background and truly are at the forefront of the industry supporting over 20,000 top-tier business across the world.

We are seeking a Field Service Engineer to offer support within Switzerland and ensure the optimisation and maintenance of infrastructure systems for key customers.

Responsibilities

• Technical support for customers onsite
• Ensure the terms of the Service level agreement are upkept at all times
• Systems and computer hardware testing, diagnostics and configurations
• Have a broad range of technical knowledge on all products / services including compatibility and limitations across the portfolio
• Flexibility to travel and work after hours (if needed) in order to assist customer requests at any time
• Respond in a timely manner to queries with customer satisfaction remaining of the upmost importance
• Organise and asses with effective problem analysis to attend the site with the correct equipment and documentation
• Utilise a professional manner and build strong relationships with customers
• Manage inventory and anticipate future customer needs

Requirements

• 5+ years experience working as a Service Engineer
• Extensive working with data centre hardware
• Certifications: CompTIA A+ and Server +
• Strong technical knowledge and affinity to learn
• Good customer service and relationship building skills
• Full drivers licence
• Willingness to travel and be flexible with shifts and work hours
• Fluent German and English

If you are an experienced Field Service Engineer and motivated to work for a leading business then please get in touch so we can tell you more.

How to Apply

Please apply below with your CV or message rob.thompson@axiiotek.com