AxiioTek
The Contact Center Specialist is responsible for developing and executing the regional go-to-market strategy for Contact Center technologies and Artificial Intelligence solutions across France. The role focuses on driving revenue growth, strengthening partner ecosystems, and delivering high-quality commercial and operational outcomes.
Role Scope & Dimensions
- Develop a sustainable and profitable business across the region using advanced Voice.AI, automation, and digital engagement solutions.
- Coordinating multiple stakeholders,partners, advisors, clients, and technology teams—to ensure cohesive and high-performing business operations.
- Achievement of sales targets and operational KPIs
- Demonstration of professionalism, collaboration, and strategic execution
- Effective teamwork across regional and international teams
Key Responsibilities
- Shape and execute regional commercial strategy for Contact Center and AI solutions.
- Engage proactively with clients, channel partners, and strategic advisors to create demand and identify opportunities.
- Maintain a deep understanding of Contact Center technologies, digital engagement platforms, and AI-driven services.
- Demonstrate strong SaaS commercial experience, ideally within the Contact Center or CX transformation space.
- Maintain strong knowledge of telecommunications and digital communications markets.
- Understand the company’s Contact Center solution portfolio and position it effectively against market needs.
- Work closely with product and service teams to expand and reinforce a services-led commercial model within the region.
- Work cohesively with regional sales teams, EMEA leadership, and global product groups to ensure aligned execution.
Experience & Qualifications
- Proven success in developing and scaling business within the Contact Center or CX technology space.
- Experience working within dynamic, competitive AI-driven markets.
- Ability to respond effectively and professionally to internal and external stakeholders under time pressure.
- Strong record of collaborating within distributed or virtual teams on complex initiatives.
- Comfortable working in multicultural environments across the region and beyond.
- Fluency in French and English.
We look forward to your application.
